The Tiki Shack Importer have been in the Tiki business for over 14 years and strive to always carry the best quality products that money can buy. We originally got into this business because we have always been Tiki lovers and wanted to offer our interest in tropical decor to the public. We are considered one of the best Custom Palapa umbrella builders and have designed one of the best looking custom authentic frame pole kits around along with the best prices.
We first decorated our complete house and yard in the tiki theme and ours friends would always say we have a talent for chosing the decor for making the best tropical theme and soon they were having us decorate all of there backyards and vacation homes. Some of the pictures used were of those projects. We have learned by being into this business that there are alot of sellers trying to sell seconds (not top quality) for top dollar and most people don't know the differance in quality because they never have purchased this type of product before and just live with the cheap stuff. Well when purchasing from us you don't have to worry about that because everything we sell is TOP QUALITY. You have others saying that they are tiki experts and they never see there product because they drop ship (they dont ship their own product) so they never see what they are selling or sending. We Import our own product and inspect every piece and for the people that would like to pick up they are also able to do the same, where other sellers dont because they dont have in stock.
Our contact information
By email:
ted@tikishackimporter.com
Tiki Shack Importer
9000 Arlington Ave #110
Riverside, Ca. 92503
By phone:
1-866-944-8454 24 Hours a day 7 Days a week.
ted@tikishackimporter.com
Return Policies, Liabilities and Shipping info:
Most of our products are shipped the same day except weekends,or holidays. When buying around holidays shipments are sometimes delayed a little.
When ordering fishmounts sometimes in the summer shipping delays many occur due to prime season.
SIZES LISTED are approximate and colors may vary.
PAYMENT METHODS ACCEPTABLE:
Credit cards accepted: Visa, Master Card and Paypal
C.O.D.: SORRY, WE DO NOT ACCEPT C.O.D. ORDERS.
FREIGHT DELIVERY SCHEDULES: Due to the many variables over which we have absolutely no control, we’re unable to, and shall not, accept any responsibilities for untimely deliveries.
TRACING YOUR SHIPMENT: For UPS or Fed Ex shipments contact us or use the tracker numbers provided.
CLAIMS: No claims for allowances or returns will be considered unless we’re notified within three days after receipt of goods and the product has to be shipped back for inspection with in 7 days of delivery before any refunds will be givin. If customer changes there mind on any orders and product has been shipped already there is a restocking fee of 25% charge will be added to returned merchandise. Once unused returns are inspected we will refund money less restocking fee if product is resalable. We do not offer any rentals so dont use and send product back because we can not resale. All returns under $50 will be reimbursed as a store credit only. We will not accept responsibility for any damaged or lost merchandise once its delivered to and/or accepted by the transportation company if you are using your own shipping company to ship our product. All claims for lost or damaged goods are the responsibility of the consignee and all merchandise with packing materials should be retained for your carriers inspection or claim is void. Shipping is a non-refundable service.
Note: Bamboo poles and Bamboo products are not returnable, sorry. Bamboo poles are guaranteed to crack.
FIRE RETARDANT: Fire retardant will be removed by washing.
Prior to ordering, please carefully read the following: Thru-out the country, fire inspectors may have diverse requirements and it’s therefore strongly recommended that you consult with your local inspector prior to any purchase or installation. NO guarantee as to the fire safety or the acceptability by the governing authorities are expressed or implied by Tiki Shack Importer.
Fire safety is very important and the standards will, and do vary. Therefore, advanced planning in conjuction with your local Fire Marshal is not only a must, but a very wise and cost effective decision.
Customer Service 1-909-370-2700 or 951-688-5658 or 1-866-944-TIKI(8454)